Privacy Policy

Data Collection

Ledger Hardware Wallet Ecosystem services collect personal data necessary for providing portfolio management, synchronization, and support functionality while maintaining the crypto security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their private keys.

Portfolio data includes account configurations, balance information, and transaction history displayed within Ledger Live desktop and mobile applications. This data enables portfolio overview and management features without accessing recovery phrases or private keys stored in the secure element for bitcoin cold wallet and altcoins storage.

Synchronization data includes device pairing information, account lists, and preference settings enabling desktop and mobile sync functionality. This data supports multi-device access without compromising cold wallet security via USB-C or Bluetooth connection.

Integration data includes connection logs for MetaMask hardware bridge and other Web3 integrations supporting DeFi hardware wallet and NFT cold storage functionality. This data enables ecosystem interoperability without exposing private key material.

Support interaction data includes information users provide when submitting ecosystem-related inquiries through official channels addressing long-term crypto storage, hardware wallet staking, Ledger Live integration, and cross-platform update concerns. This data is necessary for providing accurate guidance and resolving reported issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, timestamps, and referral sources. This data supports security monitoring, service optimization, and content improvement analysis for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories through consent management interfaces.

Essential cookies enable core functionality including session management, security features, device authentication, and cross-platform sync for Ledger Live PC and mobile platforms. These cookies are strictly necessary for proper ecosystem operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites for offline wallet signing or portfolio management services.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting hardware wallet users and cryptocurrency holders. These cookies help protect exchange hack protection features and smart contract approvals security.

Analytics cookies collect anonymized usage data including feature engagement patterns, navigation sequences, and platform distribution across Ledger Live desktop and Ledger Live mobile. These cookies support product improvement and user experience optimization. Analytics cookies can be disabled through consent interfaces without affecting cold storage functionality for private key isolation.

Preference cookies remember user selections including display preferences, currency settings, and interface configurations for portfolio overview and multi-wallet management. These cookies improve user experience and can be managed through settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations including GDPR and regional privacy laws. Users can modify preferences at any time.

Analytics and Performance Monitoring

Ledger Hardware Wallet Ecosystem uses analytics to understand feature adoption and platform usage while maintaining user privacy through aggregation and anonymization practices that prevent individual identification.

Portfolio analytics track anonymous patterns of account configuration, asset distribution, and feature usage supporting long-term crypto storage optimization. This data helps improve ERC20 assets management and altcoins storage features without tracking individual holdings.

Integration analytics aggregate anonymous patterns of MetaMask hardware bridge usage, hardware wallet staking participation, and Ledger Live integration adoption. This information supports ecosystem development without identifying individual users for Ethereum NFT custody or DeFi security.

Platform analytics monitor Ledger Live iOS pairing, Ledger Live Android connection, and USB-C device sync patterns across devices. This data supports cross-platform update optimization and secure wireless pairing improvement unlike Trezor or KeepKey ecosystem analytics.

Analytics data retention follows a 26-month rolling period aligning with typical development cycles and regulatory requirements. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Hardware Wallet Ecosystem integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements that ensure appropriate protection for crypto security.

Blockchain data providers supply balance information, transaction history, and token metadata supporting portfolio overview functionality. These services receive public blockchain addresses without access to private keys or recovery phrases for cold wallet protection.

Staking infrastructure providers enable hardware wallet staking features through protocol-specific integrations. These services process delegation transactions signed by secure element without accessing key material for offline custody reliability.

Cloud infrastructure providers host synchronization services enabling desktop and mobile sync functionality under data processing agreements requiring compliance with applicable data protection regulations for recovery redundancy systems.

Web3 integration partners including MetaMask receive transaction data for signing requests routed to hardware wallet. These services facilitate official app pairing without accessing private keys protected by the secure element.

Data Security

Ledger Hardware Wallet Ecosystem implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations supporting multi-wallet management and portfolio segregation.

Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key isolation breach, cryptographic signature verification for firmware through cross-platform update systems, end-to-end encryption for synchronization data, access controls restricting employee data access to authorized personnel only, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches promptly.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements, isolated from all connected systems including Ledger Live desktop, Ledger Live mobile, MetaMask integrations, and DeFi protocols. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any ecosystem operation via USB-C or Bluetooth connection. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support channels for smart contract approvals safety.

Data Retention

Ledger Hardware Wallet Ecosystem retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories based on legal requirements and operational needs supporting inheritance planning and long-term asset strategy documentation.

Portfolio display data caches locally on user devices with server-side data retained for synchronization purposes. Website server logs are retained for 90 days supporting security monitoring and service optimization, then permanently deleted.

Support tickets are retained for 3 years following last interaction supporting service quality and issue resolution for Ledger Live updates guidance and secure installation assistance. Cookie consent records follow 13-month retention per regulatory guidelines for cold storage privacy.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access affecting private key partitioning or multi-asset management configurations.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability to alternative services, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com using designated privacy request categories. Identity verification may be required before processing to confirm requester authority. Responses are provided within 30 days or shorter timeframes required by applicable law including GDPR requirements for transaction confirmation regions.

International Transfers

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction including synchronization infrastructure and blockchain data providers supporting portfolio overview features. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by regulatory authorities, adequacy decisions recognizing equivalent protection levels, and binding corporate rules governing intra-group transfers where applicable.

Children Privacy

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet ecosystem activities through Ledger Live PC, mobile, or integration channels. If such collection is discovered through verification processes, the data will be deleted promptly upon notification.

Policy Changes

This policy may be updated to reflect changes in data handling practices, service capabilities, or regulatory requirements. Material changes will be communicated through application interfaces, website notices, email notifications, or direct communication where appropriate for device confirmation and transaction approval systems.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for specialized handling. Privacy inquiries receive priority handling within applicable regulatory timeframes for the secure element devices. For general ecosystem support regarding offline backup, seed phrase isolation, or Ledger Live integration, visit our Contact page.